Donor Frequently Asked Questions

How do I get started?

  • To donate, you will need a giving keyword from the organization you wish to donate to.
    • Then, text the keyword to the text-to-give phone number for your organization.
    • It will ask you for the amount you wish to give. Enter that amount.
  • Follow the link you receive to register, then click Proceed.
    • After entering your payment card information, click Complete.
    • You will be asked to indicate “I am not a robot” reCaptcha verification.
  • Once you have registered, you can donate by texting a giving keyword, followed by an amount, to that same phone number.


If you’re having trouble — check out our Help page.

Our support team will reach out via email within 2-4 hours on urgent issues, or 24 hours for non-urgent issues. If you would like us to give you a call, please indicate that on the form.

How can I tell if my donation was accepted or if I sent it twice?
Text HISTORY to your organization’s text-to-give phone number, then follow the link to view your last 20 donations. Or, check out our HELP page.
What if I forget my keywords?
Text KEYWORDS to your organization’s text-to-give phone number, then follow the link to view a list of available keywords.
Why did my bank charge me $1.00?
Some card-issuing banks place a one-time temporary $1.00 authorization hold which is removed within 1-2 business days.
What do I do if I didn't get a response after texting in my gift, or I didn’t receive a PIN, or I received "Service Access Denied" message?
It is possible that your cell carrier has blocked SMS (5-digit) short-code messaging on your plan. Please call 611 and request that SMS short-code messaging be enabled. If you continue to have difficulty, check out our HELP page and submit a support ticket.
How do I change my personal contact or payment card information?
Text EDIT to your organization’s text-to-give phone number, then follow the link to update your information. Or, check out our HELP page.
How do I stop donating or deactivate my payment card?
Text any giving keyword together with the word DEACTIVATE to your organization’s text-to-give phone number. If you are unable to do that, check out our HELP page and submit a support ticket.
How do I change my recurring donation?

Text RECURRING to your organizations text-to-give phone number, then follow the link to view your recurring donation settings. Please note that recurring donations can only be deleted. If you wish to change an existing recurring donation, you must delete it, then add a new one with different settings. You may also check out our HELP page.

How do I unsubscribe to informational alerts?

Text STOP to your organization’s 5-digit or 10-digit phone number. You will receive a final text message saying that you will no longer receive informational alerts.

How do I turn on browser cookies?
Why do I need cookies?

Without cookies enabled, our system cannot securely log you in to make donations or edit your information. 

To check if you have cookies enabled, go to this webpage on your device:

If that page says “Cookies are DISABLED in this browser” then you will need to enable cookies on your device. If you need help enabling cookies, there’s a handy help webpage at this link:

What if my question is not listed here?
For the quickest support: please check out our HELP page. From there, you are able to submit a support ticket to our Customer Support Team.

If you’re unable fill out a support ticket, you can call (888) 500-1997 and we will get back to you in the next 2 business days.

How Our Heroes are Impacting Their Communities

  • TD Jakes white text

    Realizing a need for reentry services in the Dallas/Fort Worth area, Bishop T.D. Jakes founded the Texas Offenders Reentry Initiative (T.O.R.I.) program in 2005. Since inception, T.O.R.I. has provided service to over 23,000 returning citizens in the areas of employment, education, healthcare, housing, spiritual guidance and family reunification. Involvement in the T.O.R.I. program ensures increased opportunity, housing security, expanded educational opportunities, financial literacy and creates a heightened quality of life for each participant willing to complete the program. T.O.R.I. clients proudly state “I am more.”
  • Our church staff has worked with various different companies through the years but we experienced a higher level of care and responsiveness with mobileAxept than we have with others. As we rolled out our program to our members, mobileAxept gave us templates and tools that made the marketing team’s job very easy.
  • The Text-to-Give program is convenient, secure and accurate! I can give at any time, not just when I’m at church, and it makes it easy to keep up with my donations. mobileAxept also offers the ultimate in customer service - super friendly and helpful with excellent results!